Results

Results & Testimonials

– Real Contractors. Real Results.

– Real Contractors. Real Results. |

At Smart Claims™, we know restoration contractors don’t want hype — you want proof. That’s why our growth has come largely through referrals from contractors who’ve experienced the transformation firsthand.

From delayed payments and messy files to fast collections and airtight documentation, Smart Claims™ delivers results that contractors trust — job after job, claim after claim.

Case Study 1 – From 120+ Day Wait to Paid in 40 Days

Situation Before Smart Claims™

A residential water mitigation contractor was waiting 120+ days to get paid. Their estimates were underbuilt, and insurance adjusters kept requesting “more documentation.”

Action We Took

  • Rebuilt their estimates in Xactimate with complete line-item detail

  • Organized a claim-ready documentation package

  • Followed up directly with the carrier until approval

Measurable Result

$42,000 claim paid in 40 days (vs. 120+ industry average)

Contractor freed up 30+ hours/month from chasing adjusters

Contractor Testimonial

 “Smart Claims cut my payment time by more than half. I can finally focus on jobs instead of paperwork.”

Case Study 2 – New Contractor, Professional From Day One

Situation Before Smart Claims™

A brand-new restoration business owner was overwhelmed with their first few property damage claims. They lacked professional estimates and had no idea how to manage carrier communication.

Action We Took

  • Created professional Xactimate estimates

  • Guided them through file setup and documentation

  • Took over all insurance follow-ups

Measurable Result

First 3 claims paid within 45 days

Zero pushback from carriers on scope

Contractor gained credibility with both homeowners and adjusters

Contractor Testimonial

“Smart Claims made me look like I’d been in business for years. My first jobs paid out quickly and smoothly.”

Case Study 3 – Scaling Contractor Regains Control of Cash Flow

Situation Before Smart Claims™

A growing contractor handling both residential and small commercial projects was drowning in claims. Their small admin team couldn’t keep up, and cash flow bottlenecks slowed growth.

Action We Took

  • Took over estimating, submissions, and collections

  • Provided weekly cash flow reporting

  • Implemented portfolio landing pages for every open claim

Measurable Result

Average payment speed improved by 65%

Contractor added 2 new crews without financial stress

Claims backlog cleared within 90 days

Contractor Testimonial

“Smart Claims gave me cash flow clarity I never had before. I scaled my business without worrying about when I’d get paid.”

Case Study 4 – Large Loss Contractor Gains Litigation-Ready Files

Situation Before Smart Claims™

An established contractor managing large commercial storm claims was getting buried by documentation demands and legal escalations. Files weren’t consistent, and underpayments were common.

Action We Took

  • Built litigation-ready files with organized documentation

  • Defended invoices through carrier negotiations

  • Provided corporate representation in mediations and depositions

Measurable Result

Contractor recovered $250,000+ in previously underpaid claims

Reduced legal risk with complete documentation packages

Kept projects moving without admin bottlenecks

Contractor Testimonial

“Smart Claims is the only back office I trust for big commercial jobs. They protect my revenue and my reputation.”

Your Jobs Deserve to Get Paid

Smart Claims™ is the #1 outsourced back office for restoration contractors.

We’ve grown through referrals because we deliver real results: faster payments, airtight files, and less stress for contractors who restore homes, businesses, and lives after property damage.