Services

Our Services – The Back Office Built for Restoration Contractors

GOAL

Simplicity, control, and results. Smart Claims™ handles every step of your billing and claims process so you can stop chasing adjusters and start scaling your business.

We’re the #1 outsourced back office for
Restoration billing Estimating Collections Corporate representation

Choose the full-service package and get a complete back office team — OR pick only the services you need.

How We Get You Paid

Step-by-Step

1

Intake & Documentation

We collect and organize everything needed to make your claim payment-ready.

2

Estimate & Submission

Our Xactimate Certified Estimators create or review your estimates, then submit them directly to carriers. Every estimate is detailed, defensible, and formatted for adjuster clarity.

We also showcase real, redacted Xactimate estimates in our portfolio so you can see the quality and professionalism carriers respect.

3

Follow-Up & Negotiation

We take over the back-and-forth with insurance companies — defending your invoices, justifying your scope, and pushing past delay tactics.

4

Payment & Reporting

We track every dollar until it’s in your account. Plus, our Accounting Department provides:

  • Cash flow reporting
  • Job-level profitability clarity
  • File audits to identify areas of betterment

5

Corporate Representation

If subpoenaed, Smart Claims™ attends depositions, mediations, or trials as your corporate representative — so you never walk in alone.

6

Administrative Support Services

Beyond claims, Smart Claims™ provides essential admin services that keep your operation running smoothly:

  • Customer service support (fast, professional communication with clients & carriers)
  • Route optimization for crews (maximize efficiency, reduce wasted time)
  • File auditing (spot missed opportunities and boost claim value)

Smart Claims University™ – Courses for Contractors Who Want to Learn

We don’t just do it for you — we train your team to do it right.

SmartBooks™: QuickBooks for Restoration

Get clean books and job-level clarity.

Xactimate Mastery

Write bulletproof estimates that maximize payouts.

Policy Decoded

Understand coverage and prevent claim denials.

Claim-Ready Files

Build files that stand up in court and speed payouts.

Collections Accelerator

Master the follow-up process and get paid faster.

Learn the exact systems we use for our clients.

Full Package or A La Carte

— You Choose |

Stop chasing adjusters. Start collecting faster.
Smart Claims™ is the #1 outsourced back office for restoration contractors. Whether you want us to run your claims department or just handle the parts you hate, we’ve got you covered.

Option 1: Full-Service Back Office

We become your complete outsourced claims department. Estimating, documentation, collections, corporate rep, reporting — done.

Option 2: Pick What You Need

Choose just estimating, collections, reporting, or corporate representation.