Services

Our Services – The Back Office Built for Restoration Contractors

GOAL

Simplicity, control, and results. Smart Claims™ handles every step of your billing and claims process so you can stop chasing adjusters and start scaling your business.

We’re the #1 outsourced back office for
Restoration billing Estimating Collections Corporate representation

Choose the full-service package and get a complete back office team — OR pick only the services you need.

How We Get You Paid

Step-by-Step

1

Intake & Documentation

We collect and organize everything needed to make your claim payment-ready.

Stack of organized black folders with colored labels next to a calculator, symbolizing thorough claim documentation and intake process management

2

Estimate & Submission

Our Xactimate Certified Estimators create or review your estimates, then submit them directly to carriers. Every estimate is detailed, defensible, and formatted for adjuster clarity.

We also showcase real, redacted Xactimate estimates in our portfolio so you can see the quality and professionalism carriers respect.

Close-up of a hand using a calculator on financial documents and a tablet, symbolizing accurate Xactimate claims estimating and calculation for submission

3

Follow-Up & Negotiation

We take over the back-and-forth with insurance companies — defending your invoices, justifying your scope, and pushing past delay tactics.

Two business professionals discussing financial reports and negotiating terms, symbolizing expert claims follow-up and negotiation support with insurance carriers

4

Payment & Reporting

We track every dollar until it’s in your account. Plus, our Accounting Department provides:

  • Cash flow reporting
  • Job-level profitability clarity
  • File audits to identify areas of betterment
Close-up of financial reports showing bar and pie charts, symbolizing cash flow reporting and job-level profitability insights for restoration contractors

5

Corporate Representation

If subpoenaed, Smart Claims™ attends depositions, mediations, or trials as your corporate representative — so you never walk in alone.

Scales of justice and legal books on a desk, symbolizing Smart Claims' corporate representation and legal defense for restoration claims

6

Administrative Support Services

Beyond claims, Smart Claims™ provides essential admin services that keep your operation running smoothly:

  • Customer service support (fast, professional communication with clients & carriers)
  • Route optimization for crews (maximize efficiency, reduce wasted time)
  • File auditing (spot missed opportunities and boost claim value)
Close-up of a hand pointing at a route map and data on a tablet, symbolizing administrative support and crew route optimization for efficiency

Smart Claims™ University – Courses for Contractors Who Want to Learn

We don’t just do it for you — we train your team to do it right.

SmartBooks™: QuickBooks for Restoration

Get clean books and job-level clarity.

Xactimate Mastery

Write bulletproof estimates that maximize payouts.

Policy Decoded

Understand coverage and prevent claim denials.

Claim-Ready Files

Build files that stand up in court and speed payouts.

Collections Accelerator

Master the follow-up process and get paid faster.

Learn the exact systems we use for our clients.

Full Package or A La Carte

— You Choose |

Stop chasing adjusters. Start collecting faster.
Smart Claims™ is the #1 outsourced back office for restoration contractors. Whether you want us to run your claims department or just handle the parts you hate, we’ve got you covered.

Option 1: Full-Service Back Office

We become your complete outsourced claims department. Estimating, documentation, collections, corporate rep, reporting — done.

Option 2: Pick What You Need

Choose just estimating, collections, reporting, or corporate representation.

Get Paid Faster

Smart Claims™ is the #1 outsourced back office for restoration contractors.

We’ve grown through referrals because we deliver real results: faster payments, airtight files, and less stress for contractors who restore homes, businesses, and lives after property damage.

Call Us

+1 (321) 284-1523

Email Us

hello@smartclaims.us

Get Started Today