How Smart Claims Works

No more guessing what’s next or wondering if anyone followed up. Our process is clear, proven, and designed to work while you focus on what you do best.

This is How we Work

This is the behind-the-scenes magic that turns jobs into payments — without the chaos.

✅ Step 1: Sign with YOUR Client

You sign with your client — we step in as your back-office support.

📸 Step 2: Send Docs & Photos

You drop your job info into our secure intake (we’ll show you how once you’re onboarded).

📨 Step 3: We Handle the Claims Process

We create documents, send them to the carrier, follow up, and negotiate.

💵 Step 4: You Get Paid

We confirm payment and track everything in your portal — so you always know what’s coming.

🔁 Step 5: Rinse & Repeat

Once we know your style, it runs like clockwork. We handle your claims like it’s our full-time job — because it is.

What We Handle vs. What You Keep Control Of

We’re your back-office engine, not your boss. You keep control of your brand, your jobs, and your client relationships. We just make everything flow smoother, faster, and cleaner.

Document creation & submissions
Insurance carrier follow-up
Xactimate estimates & repair negotiations
Payment confirmation & tracking
Accounting integration
Communication with PAs, Insureds & Carriers
Scheduling for inspections/appraisals
Escalations (Appraisals, Litigation, etc.)

Your client relationship
Job scope & execution
Pricing & Xactimate estimates approval
Repair decisions
Business growth strategy
Bonus: We don’t contact your clients without your direction. Your reputation, your rules — we just enhance it.

How Fast Can You Expect to Get Paid

Each claim is different, but with Smart Claims running your follow-ups and claim documentation, most contractors see faster payments in 15–45 days.

🗓️ Day 1–5 – Docs received, claim submitted 
🗓️ Day 6–15 – Follow-up begins, inspection scheduled 
🗓️ Day 16–30 – Payment processing or negotiation 
🗓️ Day 30–45+ – Funds received and reconciled

*Varies by County, State, Season and Insurance Company. But whatever the expectation is, you will know what’s going on.

Already Have a Team? Perfect. We Plug Right In.

Smart Claims isn’t here to replace your staff. We’re here to supercharge them.

Think of us as your behind-the-scenes engine

Whether you’ve got an in-house admin, estimator, or even a full back office, we enhance your existing team by:

🞄 Taking on the follow-up grind they don’t have time for

🞄 Keeping your pipeline moving while they handle new jobs

🞄 Providing expert guidance and organization that raises the bar

🞄 Giving your team more time to focus on what they do best

Let's Talk

Ready to Stop Chasing Claims and Start Scaling with Confidence?
We’re already helping restoration contractors across the U.S. simplify their systems, speed up payments, and take back their time.
Now it’s your turn.

How Smart Claims Works

This is How we Work

What We Handle vs. What You Keep Control Of

What We Handle

What You Keep Control Of

How Fast Can You Expect to Get Paid

Already Have a Team? Perfect. We Plug Right In.

Let's Talk

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